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Roundtable

Building differentiated CX in today’s digital ecosystem

Astor Ballroom 2
Speakers

  • Scott Brown  at  Accenture

    Managing Director

  • Bob Crawford  at  Blue Cross Blue Shield of Michigan

    VP, Corporate Marketing & Customer Experience

  • Irina Pelphrey  at  Albertsons Companies

    VP of Health
About the session

From data management and cloud computing, a number of technologies are permeating the healthcare ecosystem from the consumer sector. In this roundtable discussion with BCBS Michigan’s Bob Crawford, Albertsons Companies’ Irina Pelphrey and Accenture’s Scott Brown learn how market leaders can bring next-generation consumer experience strategies into healthcare settings.